Frequently Asked Questions

Everything you need to know about your signature scent journey.

Are Jalu fragrances original or inspired scents?

We specialize in high-quality, long-lasting fragrances inspired by iconic luxury scents, using premium oils to ensure a 99% match to the original profiles.

How long does the scent typically last?

Our fragrances are formulated as Extrait de Parfum or Eau de Parfum, meaning they contain a high concentration of perfume oil that typically lasts between 8 to 12 hours on the skin.

What is your return policy if I don't like a scent?

We offer a 14-day satisfaction guarantee. If the fragrance isn't a perfect fit for you, you can return the bottle for a full refund or exchange, provided it is at least 90% full.

How long will it take for my order to arrive?

Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express shipping options are available at checkout for 1-2 day delivery.

Do you offer international shipping?

Yes, Jalu fragrances ships worldwide. International delivery times vary by location but generally take between 7 to 14 business days.

Are your products vegan and cruelty-free?

Absolutely. We are committed to ethical beauty; all our fragrances are 100% vegan, cruelty-free, and contain no parabens or phthalates.