Returns & Exchanges
At Jalu Fragrances, we want you to be completely satisfied with your signature scent. If you are not entirely happy with your purchase, we offer a 30-day return window for unopened and unused products in their original packaging.
Initiate Your Request
Contact our concierge team at support@jalufragrances.com with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Carefully pack the fragrance in its original box and protective sleeve to prevent damage during transit, ensuring all seals remain intact.
Ship the Item
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location within 7 days of receiving your authorization.
Receive Your Refund
Once our quality control team inspects the returned item, your refund will be processed to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing